FAQ's

Frequently Asked Questions (FAQ)

1. What is Kiwi Couture?

Q: What does Kiwi Couture offer?
A: Kiwi Couture is a luxury fashion brand offering a curated collection of chic, high-quality clothing and accessories. We specialize in modern fashion with a sophisticated twist, perfect for every occasion.

2. How do I place an order?

Q: How can I purchase items from Kiwi Couture?
A: Simply browse our online store, select the items you wish to purchase, and add them to your cart. When you're ready to check out, follow the prompts to complete your purchase using your preferred payment method.

3. What payment methods do you accept?

Q: Can I use different payment methods on your website?
A: Yes! We accept all major credit cards 

  • Visa
  • Master Card
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Paypal
  • Google Pay

4. How do I know what size to choose?

Q: How can I find the right size for me?
A: We provide a detailed size guide on each product page to help you select the perfect fit. If you're unsure or between sizes, don’t hesitate to contact our customer support team for further assistance.

5. Do you offer free shipping?

Q: How much will I pay for shipping?
A: We offer free standard shipping on orders over $100 within the United States. For international orders, shipping costs are calculated at checkout based on your location.

6. How long will it take for my order to arrive?

Q: When can I expect my order to arrive?
A: Orders are processed within 1-2 business days. Domestic orders typically arrive within 3-7 business days, while international orders may take 10-14 days depending on the destination.

7. Can I modify or cancel my order?

Q: What if I made a mistake with my order?
A: We strive to process orders quickly, so if you need to make a change or cancel, please contact our customer service team immediately. Once an order has been processed, we cannot make any changes.

8. What is your return policy?

Q: How do I return an item?
A: We offer a 30-day return policy on all unworn, unwashed, and undamaged items. Simply follow the instructions on our returns page to initiate your return. Return shipping costs may apply for non-defective items.

9. Do you offer gift cards?

Q: Can I buy a gift card for someone?
A: Yes! We offer digital gift cards that can be purchased and used on our website. They make a perfect gift for fashion lovers and can be redeemed for any item in our store.

10. Are your products ethically made?

Q: Where do your products come from?
A: At Kiwi Couture, we are committed to sustainability and ethical production. Our products are carefully sourced from reputable suppliers who share our values of high-quality craftsmanship and ethical labor practices.

11. How can I track my order?

Q: Can I track my package?
A: Yes! Once your order ships, we’ll send you a tracking number via email so you can monitor your package’s progress until it arrives at your doorstep.

12. How can I contact customer service?

Q: I have a question. How can I reach you?
A: You can reach our customer service team by emailing us at [insert email address] or by using the contact form on our website. We’re happy to assist you and typically respond within 24-48 hours.